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As technology changes at a fast pace so does the vocabulary used to describe it. One marketing buzzword that comes to mind as of recently is “omnichannel” marketing.

What exactly is omnichannel marketing, and how is it different from multichannel marketing?

Omnichannel marketing refers to a business delivering a constant branded message across all digital channels and the devices a customer uses to engage. As an example: Suppose you are browsing the website of a handbag store on your mobile device. You find a bag you like, place it in your online cart, get distracted and don’t finish the purchase.

Several hours later, you find yourself scrolling through Facebook on your laptop; you see an ad from the same store featuring that handbag currently sitting in your online shopping cart. You click on it and just as you are ready to checkout, your laptop battery dies. You then jump onto your ipad, open the website and are seamlessly able to finish the purchase. With the convenience of synchronized channels and devices, onmichannel marketing is used to increase the customer experience. (Source: entrepreneur.com)

How is omnichannel marketing different from multi-channel marketing?

Multichannel marketing is a tactical approach (source: dataorama.com) that combines various forms and outlets to advertise.  Examples:  postcard, email campaign, tv/radio, telemarketing, and social media/blog sites. Omnichannel marketing is strategic.

Measuring success from a multichannel marketing campaign can be challenging if the proper steps are not put in place. Omnichannel marketing is a little more streamlined in that aspect. Regardless, both omnicahnnel marketing and multichannel marketing are effective in their own way.  If you aren’t doing one or the other in your business you need to be.

If you need help constructing a multichannel marketing campaign to complement your omnichannel marketing give nSightful a call 866-461-4693

The average office worker gets 121 emails per day. How can we keep our contacts from unsubscribing?  That is a question many marketers face each day. Below are 5 reasons folks may be unsubscribing from your emails.

  1. Your email doesn’t display correctly

Many times an email can view correctly in your inbox but may look different in others.  In addition, over 50% of emails are opened on a mobile device.

The key is to make sure your email renders correctly for everyone, you can achieve this utilizing tools such as Litmus or Inbox Inspector. These online tools allow you to see what your email will look like across a variety of different platforms and email clients.

If changes are needed, you or your designer can recode accordingly and you can sleep better at night knowing your email looked amazing in everyone’s inbox.

  1. Your email has too much going on

Make sure your email looks professional. You don’t want to be classified as spam or your recipient’s may unsubscribe. Stay away from image heavy emails that may take time to load. A good rule of thumb for email design is 30% image and 70% text.

If your email looks too funky it may send the message that you don’t care about your brand or your business.  If you are not utilizing customized templates you may need to reach out to a graphic designer to make sure your message is visually appealing, clean, and is in the correct formatting.

  1. You’re constantly trying to sell

Over advertising your product or service can cause people to unsubscribe.  There is a general rule of thumb to go by called the “80/20 rule”.

80% of your emails should be educational based pertaining to your industry; this includes whitepapers, webinars and helpful tips. Educating your customers/prospects can make you stand out as a leader and you will gain the trust of those needing your services when the time comes.

The other 20% should be sales or offer related. (Source: cio.com)

  1. You are sending too many emails

Research findings have discovered the number one reason why people decide to unsubscribe was because they simply receive too many emails. A nice way to save a subscriber would be to give them an email frequency option in their profile.

In addition, autopilothq.com did a study on 327 companies proving that sending email communications every 2-4 weeks generates 2X the leads.

  1. You aren’t targeting the right Personas

There is nothing worse than being bombarded with information that doesn’t pertain to you. Understanding your customer/prospects needs is an important part of marketing effectively.

A Persona describes who your customers are, what their goals are, and their behavior throughout the buying process. Personas find a human connection in heaps of analytical data.

By taking time to understand your customers/prospects, you can effectively tailor your email messaging to their needs and giving you a competitive edge in the marketplace.

You may know that CAS is one of the industry leaders in the data world, but did you know that CAS is also one of the only companies in our industry to be ISO 9001 certified?

But what does being ISO 9001 certified mean?

ISO 9001 is a worldwide standard administered by the International Organization for Standardization (ISO), based in Switzerland. ISO 9001 is currently in use by over one million organizations and companies all over the world.

ISO certification is based on quality management principles, which are continually audited and monitored to maintain the high level of excellence our customers come to expect from CAS. These principles help CAS to continuously improve our organization and performance.

At CAS, quality is our number one priority. Being an ISO 9001 certified company for over 18 years; CAS is required to maintain a high level of quality assurance in design, development, production and servicing.

Some of the benefits of being an ISO 9001 certified company include:

  • Involving executive management in the improvement of the quality management system
  • Ensuring sustained customer satisfaction by producing, delivering, providing support functions that meet our customers’ needs and expectations
  • Increase the effectiveness and efficiency of the organization through continual improvement of systems and quality of products/services
  • Controlled operational processes, insuring consistent output quality

As a customer, working with a company that is ISO 9001 certified ensures that you receive consistent, high quality data and services. When given the choice in where to purchase your data, wouldn’t you want to work with an industry leader that holds itself to a higher level of quality standards? The real difference between “good” and “bad” data is QUALITY.

Being an ISO 9001 certified company since 1998 shows CAS’ dedication to continued organizational improvement and excellence in quality.

Read more about CAS’ ISO 9001 certification here or give us a call 866-461-4693.

10 Jan / 2017

12 Digital Marketing Facts

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Digital Marketing, we all hear about it, but what is it?

Digital marketing is a term used to describe the marketing of products or services using digital technology. Some examples of digital marketing outlets would be email, PPC, mobile advertising, blogging, social media advertising, SEO and Whitepapers or any other digital medium.

Here are 12 mind blowing digital marketing facts:

1)  By 2019, 72% of US digital ad spending will be for mobile advertising. (Payfirma)

2)  2016 marked the first time digital ad spending surpassed TV ad spending. According to eMarketer, TV ad spending totaled $71.29 billion, while digital ad spending exceeded to $72.09 billion and continues to thrive.

3)  The 4 digital marketing channels with increases in spending for the 2015 year were; email marketing 61%, social media 49%, mobile marketing 40%, and SEO/PPC 38%. (Relevate)

4)  74% of customers prefer communications via email. (HubSpot)

5)  Each day, 20% of the search terms entered into search engines have never been explored before. (YouTube)

6)  48% of emails are opened on a cellular phone. However, only 11% of those emails are mobile friendly. As a result, 69% of mobile users delete emails not designed for mobile. (HubSpot)

7)  66% of consumers have received an email marketing message that resulted in an online purchase. (Direct Marketing Association).

8)  After viewing the website’s home page and products/services page, a B2B purchaser’s next stop is the prospective sellers “About Us” page. (Content Marketing Institute)

9)  81% of marketers and advertising execs believe digital marketing technologies will lead their career path to shift within the next three years, but only 14% know how to transform themselves. (Fierce CMO)

10)  45% of email and Facebook users feel uncomfortable when they cannot access their accounts. (wersm)

11)  According to Google, more searches occur on a mobile device than on computers in the US, Japan, and in 8 other countries. (signal.co)

12)  According to Sharethrough, native ads are viewed 53% more than banner ads. Not sure what native ads are? Click here to find out!

As you can see, digital marketing is everywhere and only continues to grow!  If you need any help constructing digital marketing efforts within your company give CAS a call today! 866-461-4693

Did you know that Email Marketing is 40 times more effective than Facebook or Twitter when it comes to gaining new customers? (Monetate). It’s important that you do it right to maximize your marketing efforts. With that being said, call to actions (CTA’s) can make all the difference when building effective email campaigns.

Here are a few pointers when constructing successful CTA’s on your email campaigns:

  1. Use buttons not text (or use both together) – according to campaignmonitor.com the use of a button attracts more of the customer’s attention and can increase conversion rates by 28%.
  2. Make the Call to Action Short- Keep your CTA down to 5 words or less. Often times longer CTA’s is one of most damaging mistakes with email. Typically, you only have about 8 seconds to capture your reader’s attention. Make sure your CTA is short and sweet yet effective.
  3. Have Only One Call to Action- Statistically; you will get better results if you limit yourself to just one call to action. Having too many can confuse the reader and you will lose their attention. If you cannot get away with having only one CTA be sure to give priority to the most important.
  4. Tell People What to Do – Many marketers may know this, for others, it might be an eye opener. You have their full attention now tell them EXACTLY what you want them to do. For example, “Shop Now”, “Look Inside” and “Buy Now”. For a list of more CTA phrases visit here.
  5. Make the Call to Action Stand Out – Use a color people will notice and place your button in a non-cluttered area. Although most marketers put their CTA above the fold, don’t be afraid to put it below your body copy based on how your message is told.

There is an interesting tactic to see if a call to action pops enough. Blur your eyes and look away from the page, then look back quickly and see which element you notice first. This method may not work for everyone, but it may give you a guideline of how clear your CTA needs to be.

There you have it, these are just a few of the many CTA ideas agencies use. Marketers all over are constantly looking for new and fresh ideas to make their messages stand out. If you are looking for CTA help on your next campaign CAS can help!  Give us call today 866-461-4693 or visit us online.

 

 

Welcome to Hollywood! It was an attention-grabbing show this year at the &THEN DMA event in downtown LA. We were happy to connect with familiar faces and excited about the new relationships we made. Here are a few things that caught our eye:

1. Attendance- The first response from our industry peers was that the show felt like a ghost town. The exhibitors, attendees and the overall size of the show were down; it was different from years past. However, we realized right away the actual decision makers were the ones in attendance. No more padded conversations, you are talking with the person who needs your product and service. In this circumstance less is more.

2. Exhibitors- We noticed many new age software data compilation companies at the show. These new players can come in handy making the cloud a simpler place to store Big Data.

3. Theme- The main concept of the show was how data is captured and displayed to your marketing universe. The one stable concept we continue to see each year at the event is data. It doesn’t matter how fancy your system is to communicate with your audience. Marketers will always need the “offline” data to support and verify the new age of data compilation.

It is simple. Data is king. The various amounts of demographics available allow marketers the opportunity to enhance, verify and multi-channel communicate to their marketing universe. This can provide a better understanding of who their prospect or customer is. CAS/nSightful was started on this same age concept over 35 years ago. The basics, longevity and quality are what keep CAS on the map. In the meantime, we’ll see you at the show next year!

“Bounce” is supposed to be a fun word. It makes me think of being a kid again. Bouncing my basketball inside the house and driving my mother crazy. It may remind you of your kids bouncing off the walls, especially with the candy and sweets season in full swing!

Unfortunately, in the email world, bounce isn’t a fun word at all. No client or customer wants to hear that their email “bounced”! This means that the email did not reach its intended destination for one reason or another.

The definition of the word “bounce” as related to email, according to Wikipedia, is an email returned to its sender after failing to reach its destination.

A bounced email is sent back to its origination as “Undeliverable” by the receiving ESP (Email Service Provider). An example of an ESP would be Gmail, Yahoo, or AOL. When the email is returned to you, it is coded/flagged as either a “Soft Bounce” or a “Hard Bounce”.

Understanding the difference and how to manage each type of bounce is a vital part of being able to keep deliverability up. Keeping your IP and sending domain in a good standing reputation is crucial to the success of your campaigns.

When an email is returned and flagged as a “Hard Bounce”, the email is permanently bounced back to the sender because the receiving email address is either invalid/expired or does not exist, and will not be able to be delivered.

When an email is returned and flagged as a “Soft Bounce”, the email is bounced back to the sender due to a temporary delivery issue. There are a couple reasons why the email may have soft bounced;

– Recipient’s mailbox is full

– The mail server is temporarily unavailable

– Rejected for content or sender reputation related reasons

– Your message was too large (images or attachments).

– Your message was considered spam.

One of the most important things in email deliverability is making sure you are cleaning and updating your lists after each deployment of hard and soft bounces.

Hard bounces should be cleansed immediately and not sent to again. From time to time, even if you have delivered to an email address in the past, it may eventually hard bounce as the email address is phased out or deleted.

Most email deployment platforms have auto-cleansing rules that will help remove hard bounces automatically so you do not have to worry about re-deploying to them.

Soft bounces are returned with a “Delivery Response Code” and/or a “Delivery Response Message” in the bounce log. This will give you a better idea on why the particular email “bounced” and you can update your database accordingly.

In general, it is encouraged to re-send to soft bounced emails.  Most email platforms are set-up to retry delivery on soft bounces up to a set amount of times until it is then considered a hard bounce and cleansed. Once you have tried to send to the soft bounced email three times, the best practice to suppress the record and not send to again.

If you are having a hard time cleaning up your database CAS can help! With our email verification and appending services we can make sure your campaigns go smoothly. Call us today 866-461-4693.

04 Oct / 2016

Landing Page Statistics

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Are you actively using landing pages for your online strategy? If not, you should be. Landing pages can be used to measure email campaigns, pay-per-click, social media, coupons, free downloads and webinars, or they can simply be optimized to capture organic visitors who want more information about your products and services.

The obvious goal of the landing page is to convert the visitor into a warm lead. Forms are put in place to capture the visitor’s contact information. On average, landing pages have a conversion rate of 5-15% better than a main site page. (Hubspot) In addition, landing pages with video references can increase the conversion rate up to 80%. Videos featuring testimonials can increase a trust factor and keep people on your page for a longer period of time. (Source: eyeviewdigital.com)

It is a good practice to create a new landing page for every offer or campaign.  The more landing pages you have online the more opportunities there are for converting web traffic into warm leads.

Another great option to drive more traffic to your landing pages is to include social media sharing links.  This will allow your visitors to share your offer/content in the hopes they will send more visitors your way.

Here are some other fun statistics about landing pages:

48% of marketers using landing pages build a new one for each campaign. (Source: MarketingSherpa)

Building and testing landing pages is considered one of the top five challenges by B2B marketers. (Source: Impactbnd)

68% of business marketing to b2b use landing pages to gather new sales leads. (Source: MarketingSherpa)

Companies that have more than 40+ landing pages get 12 times more leads than those with 5 or less. (Source: Hubspot)

16% of landing pages do not have navigation bars. (Source: MarketingSherpa)

You have 8 seconds to grab the attention of a viewer on a landing page (Source: interactivemarketinginc)

Landing pages should be free of all navigation links so there is only one single call-to-action. (Source: thelandingpagecourse.com)

42% of landing pages have offer-related images that are not linked. Source: (MarketingSherpa)

The most valuable piece of information you can capture is a visitor’s email address, this gives you permission to continue marketing to them. (Source: thelandingpagecourse.com)

The bottom line, landing pages should be a vital piece of your company’s marketing efforts.  Once they are set-up the work is done for you and they make analytics, reporting, and testing a much simpler process.

If you are looking organize a campaign utilizing landing pages CAS can help! Give us a call today at 866-461-4693 or visit us online at cas-online.com.

 

31 Aug / 2016

What is Multichannel Marketing?

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What is multichannel marketing, and why should you care?

Multichannel marketing is the practice of targeting customers through a combination of marketing channels. Campaigns that cross diverse channels with a continual message provide more opportunities for customers to interact with your company.

There are a slew of diverse marketing channels available to connect with your customers today. It seems the outlets are limitless, this can allow for new and creative ways to interact with customers. Many of the popular marketing channels are direct mail, email, print ad, telemarketing, radio, websites, apps, blogging and social media just to name a few.

Soon, companies will be enlisting the help of AR monsters (Augmented Reality Monsters) in the hopes of luring in potential buyers. This is proof that new marketing channels can pop up at any moment.

Now on to why you should care.

How many times have you found yourself sitting down to watch your favorite show on a Friday night? If you are anything like me, my guess is often. I am also assuming, like most, you have a smart phone or tablet in hand, scrolling Twitter or Facebook? Crazy right?

Today, people are consuming media more than ever. Some are even using multiple devices at one time to stay connected. Being visible on a multitude of channels is a must if you want to stay ahead of the competition.

There are thousands of tv channels and websites, providing more choices for consuming media. YouTube, Instagram, Facebook and Twitter are words ingrained into our everyday vocabulary. Before consumers purchase an item they are watching talk shows, reading blogs, searching Twitter to see what people are saying, checking Facebook for reviews, and then finally purchasing. The path of today’s consumer is much different than it was 5-10 years ago.

The goal of multichannel marketing is to create multiple touch points with your customer. Advertising your product across diverse channels allows your customers to consume and interact with your company in their preferred method.

If you are looking to construct a multichannel marketing campaign allow CAS to help! With our email marketing, direct mail and list packages your opportunities are endless.

Call today! 866-461-4693

 

 

18 Aug / 2016

Have you heard about Personas?

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They are all the rage! Personas are representations of your current customers. A Persona describes who your customers are, what their goals are, and their behavior throughout the buying process. A successful marketer knows how to identify their best customers.

Believe it or not, Personas first came on the scene in 1983 in UX (User Experience) design with Alan Cooper a pioneer software developer. (Source: Wikipedia) Cooper began using a prototype of what the persona would become utilizing data from casual interviews with seven to eight individual software users.

In 1995, Cooper became curious on how a specific rather than generalized user would operate with the interface of his software. This lead to the publishing of his 1999 book titled: The Inmates are Running the Asylum, this book offers information on the best practices for creating personas and recommends that software should speed the user towards their ultimate goal.

In addition to Cooper, the concept of understanding customer segmentation in marketing was an idea of Angus Jenkinson. (Source: Wikipedia) Angus Jenkinson is a professor, entrepreneur, consultant, writer and photographer. Jenkinson was born in Africa, moved to Scotland as a child and finished his education at Oxford University achieving a MA Hons in English.

Jenkinson’s method of Personas suggests creating fictional characters to represent customer segments. Jenkin’s approach humanized analytical data and helped marketers connect with the wants and needs of their target market. Jenkinson’s approach became so popular it was adopted by OgilvyOne Worldwide (Source: axzm.com) an interactive marketing company.

Personas in marketing are a powerful tool; they find a human connection in heaps of analytical data. If you are interested in targeting specific Personas CAS can help, we have over 210 million individuals modeled from our analytics team. Our Personas were characterized from hundreds of demographics, including actual transactional data, as well as self-reported interest and behaviors from product registration cards and surveys.

Our 36 Persona segments make it possible for marketers to target their prospect households who not only share the same socioeconomic status, but who also act similar in their purchasing habits. Persona segmentation can lead to improved prospect marketing effectiveness, and give you a competitive edge in the marketplace.

Additionally, appending Personas to your customer database will enable you to identify, upsell, and cross-sell opportunities within your existing customer database. Personas can assist list owners in the development of new products and services, with tailored messages designed just for them.


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